FAQ

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is separate from and additional to the shipping transit estimate.

Actual delivery may vary due to customs processing, carrier operations, weather conditions, public holidays, and delivery destination.

HOW CAN I GET MY TRACKING NUMBER?

Tracking information may become available after your order has been dispatched.

To request an available tracking number or delivery update, email carlar.croberts@outlook.com with your order number.

Our customer service team will assist with available tracking details.

CAN I RETURN AN ITEM AND GET A REFUND?

Eligible merchandise may be returned within 30 calendar days after delivery.

We provide free return shipping through our authorized return process.

Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Please email carlar.croberts@outlook.com for return instructions.

Mandatory consumer rights remain unaffected.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?

Please contact carlar.croberts@outlook.com with your order number and a description of the issue.

Include photographs where relevant.

We will investigate and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.