Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

Thank you for shopping at linexmira. We are committed to making the return process clear and fair for customers purchasing through https://linexmira.shop. This policy describes our voluntary return service, refunds, exchanges, order cancellations, and applicable consumer rights.

1. 30-DAY RETURN PERIOD

We offer a voluntary 30-calendar-day return period beginning on the date your merchandise is delivered.

For change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by an order confirmation or other proof of purchase. Please include original accessories and packaging where reasonably possible.

These conditions do not affect statutory rights for defective, damaged, incorrectly described, or otherwise nonconforming merchandise.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.

To request a return, email carlar.croberts@outlook.com with your order number, the products concerned, and a brief explanation of your request.

Our customer support team will provide an authorized return destination and a prepaid return shipping label or another suitable return arrangement at our expense.

Please do not send merchandise to an unconfirmed address. The authorized return center may differ from the business correspondence address.

3. RETURN PROCEDURE

Step 1: Contact customer service within the applicable return period.

Step 2: Provide your order number and information about the merchandise.

Step 3: Follow the authorized return instructions and use the prepaid shipping arrangement provided.

Step 4: Retain evidence of return shipment until your case is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If merchandise is damaged, defective, or different from your order, contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Customers will not be charged for remedies that must legally be provided free of charge.

Mandatory consumer rights remain unaffected by our conditions for change-of-mind returns.

5. REFUNDS AND PAYMENT TIMING

Once returned merchandise or sufficient evidence of its return has been received, we will review the request and issue any approved refund to the original payment method.

Refunded funds typically appear in your account within 3–7 business days after the refund is issued. Actual posting times depend on your bank or payment provider.

We will comply with applicable statutory deadlines for issuing refunds. The estimated banking period does not extend those deadlines.

6. EXCHANGES

Exchanges are subject to available inventory. Contact customer support before mailing merchandise back for an exchange.

If a requested replacement is unavailable, an eligible refund and separate purchase may be arranged.

7. ORDER CANCELLATIONS

If you wish to cancel an order, please contact customer support promptly.

We will attempt cancellation before dispatch. If the order has already shipped, the applicable return process may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING CHARGES AND IMPORT COSTS

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without providing a reason.

They generally have another 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within applicable statutory deadlines.

Certain statutory exceptions may apply, including some personalized products and opened sealed merchandise unsuitable for return for health or hygiene reasons.

Our voluntary 30-day free return service does not reduce mandatory consumer protection rights.

10. CONTACT US

Store Name: linexmira
Official Website: https://linexmira.shop
Customer Service Email: carlar.croberts@outlook.com

Please request authorized return instructions before mailing products back.